We're here to help!
The fastest way to reach us is the support form. Your request goes straight to our support team. You can also find many answers in the help articles.
- Support form
- 24/7 by email
- English & German
Contact
How to reach us
For technical questions, invoices, or your account, the support form is the best way to reach us. You can check our status page at any time to see whether an outage is currently known.
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Support form
Your request goes directly into our support team's ticketing system. You can attach screenshots and files.
Open form ↓
Email
Around the clock
Write to us anytime. Please include your LOX24 username so we can identify your account right away.
berlin@lox24.eu
Documentation
Read it yourself
All endpoints, parameters, and code examples, plus guides, for example for Mail2SMS and Kannel.
doc.lox24.eu ↗
System status
Outage or not?
Before you write to us: the status page shows whether an outage is currently known.
status.lox24.eu ↗
Support form
Write to us
Send us your request in the "Help & Support" tab. Under "Browse articles" you'll find answers to frequently asked questions.
So we can help you quickly
- Your LOX24 username or the email address of your account
- Time of sending and recipient number, if an SMS was not delivered
- For API errors: endpoint, HTTP status code, and the API response
- A screenshot, if it concerns the web interface
Please never send: Your password or API key. We will never ask you for them.
Problems with the form? Write to berlin@lox24.eu. You can also reach us by phone at +49 30 609 893 11, but we can usually only process requests by phone with a delay.
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