Text messages are on the rise and are increasingly becoming the standard: Nowadays, many people prefer SMS to traditional phone calls. The reasons for this are obvious: SMS are faster, more convenient, and can therefore be sent at any time without any fuss. It is therefore not surprising that more and more hotels and guesthouses are using hotel SMS to communicate with their guests. We will tell you why SMS are so valuable in the hospitality industry, what benefits they bring, and why you should not forgo them either.<\/p>\n
Text messages and service SMS can significantly influence the customer experience and help make the guests\u2019 stay more pleasant and personal. Especially in today\u2019s time, when the industry is highly competitive and the pressure on competition is growing, it is important to stand out from the crowd and create a personal customer experience. A2P communication is excellently suited for this purpose.<\/p>\n
To stand out from competitors, it is for example advisable to send a message directly via SMS instead of the traditional welcome card in the hotel room.<\/p>\n
This should be brief, personal, and helpful. Welcome the guest, send them important information, e.g. directions to the hotel or check-in times, and be available for questions.<\/p>\n
With text messages and service SMS, you can not only welcome your guests, but also send booking information and useful information, for example. For example, recommend beautiful excursions in the area, restaurants, museums, or leisure activities, and help your guests plan their trip. In this way, you create a lasting first impression and take care of your guest even before they set foot in your hotel. This is customer service par excellence! In addition, offers from your restaurant or wellness area can be targeted to improve your occupancy at exactly the right time.<\/p>\n
Thanks to providers like LOX24, communication between customers and hotels via SMS is greatly simplified. Customers can therefore communicate with the hotel at any time, without having to be in the hotel room. Instead of reaching for the phone and calling the reception, it is simply a matter of typing a short text message into the mobile phone \u2013 and thus, for example, booking a restaurant, a massage or a room in a hotel. Appointments<\/a> Asked or ordered a taxi. No matter where the guest is located, whether on the road in the city, during sports activities, or relaxing in the spa. A major advantage: Most answers can be automated.<\/p>\n Automated messages help you save staff costs and enable quick and easy responses to customer inquiries. Moreover, you avoid overloaded phone lines at the front desk and save customers from annoying minutes in the waiting line or automatic notification texts. Automated hotel SMS can also simplify check-out. Instead of going to the front desk, guests simply receive an automatic message on their mobile phone. You can use our SMS Gateway<\/a> use to integrate the sending of SMS into your software.<\/p>\n With SMS communication, you have the opportunity to receive direct feedback from the customer. For example, you can send automatic satisfaction surveys. This costs you little and significantly improves the well-being of your guests \u2013 because you convey the impression of taking care of the satisfaction of your guests and being interested in their opinion. Another option: Give the guest the opportunity after their stay to participate in a short satisfaction survey, of course via SMS. Important: Do not bombard your guests with such messages and, if necessary, clarify beforehand whether the customer is interested in participating.<\/p>\n Customer complaints are also better documented via SMS than via a phone call. This allows you to regularly (e.g., quarterly) evaluate and analyze customer needs. This gives you the opportunity to discover potential for improvement and modify your hotel\u2019s offering accordingly. Furthermore, complaints can be forwarded directly to a dedicated complaints manager at larger hotel chains.<\/p>\n Normally, guests call the front desk, make a request or complaint, and hang up. No further communication takes place. Text messages are excellent for preventing this and for expanding and improving communication between guests and the hotel. For example, if a guest orders a towel for their room, the hotel can then ask briefly if there are any further requests or if everything is to the guest\u2019s satisfaction. Such small touches greatly enhance the guest experience.<\/p>\n Hotel SMS therefore brings many benefits, both for the customer and for the hotels. Since text messages are clearly on the rise these days and are preferred by many people & customers, it only makes sense for hotels to adapt to this trend and incorporate it. And installing an SMS service is not at all complicated; there are many good providers. Especially Software4hotels.de<\/a> It convinces with a cost-effective and high-quality solution, because it has integrated the service from LOX24 (the top provider for reaching all mobile networks worldwide in a cost-effective way) into a software \u2013 so that hotels can easily and quickly send service SMS messages to their customers.<\/p>","protected":false},"excerpt":{"rendered":" Textnachrichten liegen im Trend und werden zunehmend zum Standard: Mittlerweile werden SMS von vielen Menschen gegen\u00fcber herk\u00f6mmlichen Telefonaten bevorzugt. Die Gr\u00fcnde daf\u00fcr liegen auf der Hand: SMS sind schneller, bequemer und k\u00f6nnen deshalb auch mal eben nebenbei versendet werden. Da verwundert es nicht, dass auch immer mehr Hotels und Pensionen Hotel SMS benutzen, um mit […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"slim_seo":{"title":"Hotel SMS for better customer service - LOX24","description":"Text messages are on the rise and are increasingly becoming the standard: Nowadays, many people prefer SMS to traditional phone calls. Di"},"_slim_seo_primary_term_category":0,"_slim_seo_primary_term_post_tag":0,"footnotes":""},"categories":[9,11],"tags":[],"class_list":["post-1617","post","type-post","status-publish","format-standard","hentry","category-allgemein-es","category-alt"],"acf":[],"_links":{"self":[{"href":"https:\/\/dev.buddydevs.com\/miguel\/en\/wp-json\/wp\/v2\/posts\/1617","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.buddydevs.com\/miguel\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.buddydevs.com\/miguel\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.buddydevs.com\/miguel\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.buddydevs.com\/miguel\/en\/wp-json\/wp\/v2\/comments?post=1617"}],"version-history":[{"count":1,"href":"https:\/\/dev.buddydevs.com\/miguel\/en\/wp-json\/wp\/v2\/posts\/1617\/revisions"}],"predecessor-version":[{"id":1813,"href":"https:\/\/dev.buddydevs.com\/miguel\/en\/wp-json\/wp\/v2\/posts\/1617\/revisions\/1813"}],"wp:attachment":[{"href":"https:\/\/dev.buddydevs.com\/miguel\/en\/wp-json\/wp\/v2\/media?parent=1617"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.buddydevs.com\/miguel\/en\/wp-json\/wp\/v2\/categories?post=1617"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.buddydevs.com\/miguel\/en\/wp-json\/wp\/v2\/tags?post=1617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Automated SMS save time & personnel<\/strong><\/h2>\n
Direct customer feedback<\/strong><\/h3>\n
Better document complaints and recognize needs<\/strong><\/h3>\n
Strengthening customer relationships with Hotel SMS<\/strong><\/h3>\n
Conclusion: Many unique advantages<\/strong><\/h2>\n